Returns & Exchanges
At Wilders, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we handle returns and refunds on a case-by-case basis to ensure your complete satisfaction.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the product and its original packaging to help us understand any damage or quality concerns.
Evaluation
Our quality assurance team will review your request and determine if a replacement, store credit, or refund is appropriate.
Resolution
Once approved, your replacement will be shipped immediately or your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing