Frequently Asked Questions
Everything you need to know about our farm-to-table delivery.
How is my food packaged to ensure freshness?
We use insulated thermal liners and biodegradable cooling packs to maintain optimal temperatures during transit, ensuring your order arrives kitchen-ready.
Where do you source your ingredients?
Wilders partners exclusively with local sustainable farms and certified organic producers to ensure every product meets our high standards for quality and ethics.
What is your policy on returns for perishable items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer subscription services?
Yes, you can choose our 'Wilders Harvest' subscription to save 10% on recurring deliveries. You can pause, skip, or cancel your subscription at any time via your account dashboard.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking link. We provide real-time updates so you know exactly when your groceries will arrive.
Are there options for specific dietary requirements?
Absolutely. You can filter our shop by categories such as Gluten-Free, Vegan, Keto, and Nut-Free to find products that suit your lifestyle.